Heuristics for Evaluating IT Security Management Tools
The usability of IT security management (ITSM) tools is hard to evaluate by regular methods, making heuristic evaluation attractive. However, standard usability heuristics (e.g., Nielsen’s) are hard to apply, as IT security management occurs within a complex and collaborative context that involves diverse stakeholders. In a joint project with CA Technologies, my Ph.D. student Pooya […]